Director of The MO Lounge Jobs in New York, NY - United stats

 

Full job description

Position: MO Lounge Director (Full Time #532676)

Property/Office: Mandarin Oriental, New York

Location: New York, NY, United States

Duties and Responsibilities

Main Responsibilities:

Support the company philosophy and company culture by leveraging the legendary quality experience pillars on a daily basis to ensure guest satisfaction and achievement of our mission statement.

Support the company philosophy and company culture by leveraging the department's legendary quality experience on a daily basis to ensure guest satisfaction and the achievement of our mission statement.

Support the company philosophy and company culture through the use of guiding principles and D.E.L.I.G.H.T as part of ensuring guest satisfaction and achievement of our mission statement.

Provide leadership and support to all MO Lounge staff.

Trains, evaluates and schedules MO lounge staff in accordance with company policies and guidelines.

Develop and implement systems to check maintenance of tabletop supplies through staff side work duties.

Create side work schedules for all positions. Confirm compliance and follow up.

Keep records of and communicate any exemplary or deficient instances of food, decor or service.

Performs administrative duties such as, but not limited to, scheduling, payroll and rostering.

Scheduling, hiring and interviewing new colleagues

Always provide excellent service to all our guests

Assist guests courteously and efficiently

Managing daily activities

Overseeing the maintenance and cleanliness of the MO Lounge at all times

Excellent knowledge of food and beverages.

Maintaining appropriate staffing levels.

To manage proper supply levels.

Constant training and development of colleagues.

Presided over the monthly departmental meeting.

Conduct daily communication meetings with employees before shifts

Ensure MO Lounge service quality.

To inspect all our guest tables during or after their visit, to ensure satisfaction.

Manage, coach and mentor colleagues including disciplinary procedures.

Maintain and enforce all hotel policies and procedures outlined in the Hotel Associate Handbook

Attend weekly and monthly meetings.

Communicate all group information/changes in existing information to hotel colleagues accurately and timely

Entertain clients as appropriate

Proper phone etiquette.

Create a good environment

Coordinate all aspects of the Service to include but not limited to:

Food and beverage requirements

event time

Special attention guests

table setup

special request

Complimentary desserts, drinks etc.

Billing Instructions

Authorized signature

Decoration (to include flowers) requirements

Additional duties and responsibilities :

Report all suspicious persons or activities and dangerous or unsafe conditions to management

Understands and follows laws and guidelines for beverage service

Provides directions and/or instructions for the safety of guests and employees in the event of a fire or other emergency

Very knowledgeable about reservation system and Infogenesis POS system.

Ensures accuracy of all menus: current, accurate, correctly spelled, clear and presentable.

Ensures menu descriptions are up to date and distributed appropriately.

Assists with reconciliation of checks related to voids, promotions and discount items. Ensures that checks are settled in an honest and accurate manner.

Prepares annual budget

Generate semi-monthly pace reports

Develop monthly forecasts

Payroll audit of the department

Departmental PAF review and approval

Attend scheduled food and beverage meetings

Develop and update menus as appropriate

Revise standards and procedures for departments as needed

requirement

Compolsory

Reading, writing and oral skills in English language.

Willing to work a flexible schedule and holidays.

Be a self-motivator and inspire others

Work in a safe, discreet and organized manner.

Must have in-depth knowledge of food and preparation

Have a deep knowledge of wine

Must have in-depth knowledge of drinks and cocktails

Able to establish rapport with guests and all levels of management.

Must have a minimum of 3 years experience in a similar position, preferably in a luxury environment

Must have the ability to handle multiple tasks at once.

Have excellent communication and organization skills

Be able to consistently delight and satisfy our guests

Has the ability to handle guest requests in a detailed manner

Must have excellent attention to detail and extensive service knowledge

Salary: $90,000 to 100,000 annually.