Senior Training Consultant, Government Solutions Jobs in New York, NY

What makes a great senior training consultant, government solution?

You are the type of creative and innovative person who thrives when guiding others through change and adopting new tools and processes. A successful candidate will be passionate about identifying needs, optimizing processes, managing technology, developing and delivering solutions, and evaluating program effectiveness. You will enjoy virtual training and occasionally travel to various state client sites to deliver contractual training requirements and engage with our clients and providers. You will bring a high level of emotional intelligence and the ability to adapt, change and improve body and voice sequences while delivering training to meet the needs of participants.

In this role, you can expect to support the continuous development of our training strategy, and play a leading role in the ongoing development of our AuthentiCare products and delivery of training programs. It will involve multiple partners across various departments within government solutions. Training programs must meet the needs of each function, align with business goals, and support core product functionality as well as incorporate ongoing product improvements.

Specific responsibilities include:

Develop, coordinate and deliver training across multiple platforms to include virtual and instructor-led classes for providers and clients using AuthentiCare products

Needs assessment, gap analysis and requirements gathering

Contributing to the continuous development of best practice learning principles and practices

Creating and updating training methodology manuals, guides and course materials

Tracking, measuring and analyzing participant feedback collected through assessments, feedback and surveys, incorporating that feedback into continuous improvement of training materials and overall program

Assist in business development by contributing to and reviewing proposal content related to training programs and our continuous improvement process

Basic Qualifications for Consideration:

Four-year college or university or equivalent Bachelor's degree (BA)

Working understanding of complete system development lifecycle (SDLC) phases

Ability to make complex decisions and recommendations under limited direction and using a high degree of initiative and independent judgment

2+ years of experience in training and organizational change management to include curriculum design and facilitation

Specific experience in developing and implementing client awareness training and related materials

Ability to apply concepts, principles and practices related to planning, evaluating and conducting training in an effective and respectful manner

Must have excellent written and verbal communication skills and the ability to clearly define projects, objectives, goals, schedules and assignments.

Ability to translate complex messages and topics into simple, clear communication

Ability to influence/negotiate to build consensus

Ability to embrace change and adapt quickly to new situations and changing desires, direction and priorities from client and internal perspectives

Preferred Skills, Experience and Education:

Understanding Medicaid eligibility and enrollment in a public sector or commercial health insurer environment

Who we are:

Fiserv Government Solutions is the government business component of Fiserv Corporation. We serve federal, state and local governments as well as higher education institutions, non-profit organizations, transit and utility companies. Since 1989, we've helped governments plan, procure and manage IT projects that support health care, human services, tax, transportation, labor, education, criminal justice and public safety.

We offer a wide range of products as well as consulting services to governments to support their mission and care for their citizens. These products support payments from government and other government transactions through products such as AuthentiCare, Clover and ACH/TeleCheck.

#Hybrid

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