Member Service Representative Job in Washington, DC

Jobs Details

Type : Member Service Representative

Salary : $21.50 an hour

Duration : Full - Time

Full job description

Your Life's Mission: Possible

You have goals, dreams, hobbies and things you are passionate about.

What's important to you is important to us

We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and get ahead, but who make time for the things that matter to them – friends, family and passion. And we're looking for team members who are passionate about our mission - making a difference in the lives of military members and their families. Together we can make it happen.

Don't take our word for it.

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Way Up Top 100 Internship Programs
Forbes® 2021 Best Employers for New Grads
Forbes® America's Best Employers
Newsweek's Top 100 Most Liked Workplaces
2021 is the company that cares about people
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Work for a Fortune 100 company
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Computerworld® is the best place to work in IT click hare

Basic purpose

To provide members and prospective members with the full range of products and services offered by Navy Federal Credit Union, including depository accounts such as checking, savings, certificated IRAs, revocable trusts and estate accounts; loan products; and credit/debit cards. Performing moderately complex platform banking functions under supervision.

Candidates who complete an application for this position will be sent a required online assessment to the email address listed on their application. If you do not see the email in your inbox, please be sure to check your spam and junk folders click hare

Responsibility

Analyze, research and resolve member account/loan related issues and discrepancies
Assist members in submitting consumer/mortgage/equity loans, overdraft protection and credit card applications
Advise current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to increase service product cross and product penetration
Perform platform-banking functions
Understand and comply with federal and other regulations related to financial products and services
Branch office can assist with vault opening, closing and balancing process
A branch office and/or ATM may act as vault custodian
Perform other duties as assigned click hare

Qualification

Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical and problem solving skills
Effective relationships build effective skills through rapport, trust, diplomacy and strategy
Initiative to exercise effective skills and use good judgment to make sound decisions
Effective ability to maintain composure in a high production and changing environment
Effective skills in navigating multiple screens and PC applications and adapting to new technologies
Effective skills in performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desirable - Member/Customer Service experience in a call center, retail banking or financial institution
Desired - Experience working in a credit union environment

Hours: Monday-Saturday Available: Hours based on business needs.

Location: 8960 Brown Drive, Building 2, Bethesda, MD 20889

Based on business needs, this position may require permanent work or relocation to neighboring branches within reasonable commuting distance. click hare

Salary Range: $21.50 per hour to $25.00 per hour

Equal Employment Opportunity

Navy Federal values, celebrates, and enforces diversity in the workplace. The Navy takes affirmative action to hire and advance qualified individuals in the employment of federally disabled, disabled veterans, armed forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

COVID-19 Safety Protocol

All employees are expected to follow our COVID-19 safety protocols. click hare

Disclaimer

The Navy reserves the right to fill this role at higher/lower grade levels based on federal business needs. An evaluation may be required to compete for this position.

Bank Secrecy Act

Aware of and complies with Navy federal policies and procedures and Bank Secrecy Act regulations.